Privacy policy
Effective Date: February 1, 2025
At OodiVet, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services.
1. Information We Collect and Use
We may collect personal information that you provide when you interact with our website, such as:
- Your name, email address, and phone number when you contact us or place an order.
- Payment details (handled securely by third-party providers).
- Information about your pet, including medical records, images, and descriptions shared during consultations.
We also collect non-personal information such as IP address, browser type, and usage data for analytics purposes.
2. How We Use Personal Information
Your information is used to:
- Provide veterinary consultations and follow-up services.
- Process payments and fulfill orders.
- Improve our website, services, and customer experience.
- Respond to inquiries or concerns submitted via our contact form.
3. How We Disclose Personal Information
We may share your information with:
- Third-party payment processors (e.g., PayMob, PayPal) to handle transactions.
- Professional veterinarians to assist with your case.
- Legal authorities when required by law.
We do not sell your personal information to third parties.
4. Online Analytics and Advertising
We use analytics tools, such as Google Analytics, to understand how visitors use our website and improve its functionality. These tools may collect cookies and usage data.
5. Your Rights & Choices
Depending on your location, you may have rights to:
- Access, update, or delete your personal information.
- Opt-out of certain data collection activities, including marketing emails or cookies.
Please contact us at [email protected] for assistance with these requests.
6. European Union, United Kingdom & Brazilian Residents
If you are a resident of the EU, UK, or Brazil, you have specific rights under GDPR or LGPD, including data access, correction, and portability. We comply with these regulations to protect your privacy.
7. Information Processing and Transfer
Your data may be stored and processed in countries outside your own, including the United States and Egypt. We take steps to ensure your data is handled securely, regardless of location.
8. How We Protect and Retain Your Information
We implement technical and organizational measures to safeguard your personal data.
- Data is stored securely and accessed only by authorized personnel.
- We retain personal information only as long as necessary for the purposes outlined in this policy.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites, so we encourage you to read their privacy policies.
10. Children’s Personal Information
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children without parental consent.
11. Updates to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
12. Additional Terms
This Privacy Policy is part of our Terms of Service, which govern the use of our website and services.
13. How to Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
OodiVet
Email: [email protected]
Phone: +20 122 135 3769